1. Introductory Provisions

1.1. This document is an official offer (public offer) from GORA LLC (OGRN 1210400000326), hereinafter referred to as the "Contractor," to individuals and legal entities to enter into an Agreement for the provision of services for the reservation and/or rental of the White Mountain Boutique Hotel (hereinafter referred to as the "Hotel") and contains all material terms and conditions of the services provided. A full list of services provided is available online at https://whitemount.online.
1.2. In accordance with paragraph 2 of Article 437 of the Civil Code of the Russian Federation (hereinafter referred to as the "CC RF"), this document constitutes a public offer. Upon acceptance of the terms and conditions set forth below and payment for the Contractor's services, the person accepting this offer becomes the Customer in accordance with paragraph 3 of Article 438 of the CC RF. Acceptance of the offer is equivalent to the conclusion of an agreement on the terms and conditions set forth in the offer (hereinafter referred to as the "Agreement").
1.3. The agreement is concluded by accepting this offer, which contains all the essential terms of the agreement, without signature by the parties. The agreement has legal force in accordance with Article 434 of the CC RF and is equivalent to an agreement signed by the parties. The agreement is considered concluded and comes into force upon acceptance of the offer, namely, upon the Customer's performance of the actions stipulated in paragraph 5.1 of the agreement, which signify the Customer's unconditional adherence to all terms and conditions of the offer without any exceptions or limitations.
1.4. In light of the above, please carefully read this public offer and review the prices for the services listed on the website https://whitemount.online. If you disagree with any provision of this offer, the Contractor may not use the services.
1.5. The Contractor and the Client do not sign certificates of services rendered. The absence of a complaint regarding the composition, quantity, or quality of the services rendered, or a request for a refund within 48 (forty-eight) hours of the services rendered, confirms that the services were rendered in full, with the proper composition and quality.
1.6. The Contractor reserves the right to amend this Offer without the consent of the Client. The Contractor will notify the Client of any changes by posting the specified information on the official website https://whitemount.online.
1.7. By accepting the Offer, the Customer confirms that:
1.7.1. The Customer has read the Hotel Rules of Stay (Appendix No. 1 to this Offer) and the Payment Terms (Appendix No. 2 to this Offer), posted on the website https://whitemount.online, and agrees to comply with them.
1.7.2. The Customer knowingly and voluntarily assumes responsibility for any risks that may arise during their temporary stay and residence at the Hotel.
1.7.3. The Customer is advised that if they are accompanied by a minor child at the Hotel, they assume full responsibility for the child.
1.7.4. The Offer Agreement is posted on the website at https://whitemount.online.
1.7.5. The Contractor's price list sets the cost of services, contains the main characteristics and description of the service, and is posted on the website at https://whitemount.online.

2. Terms and Definitions

2.1. "Booking System" (System) – a software package accessible on the website https://whitemount.online, designed for searching for information about the White Mountain Boutique Hotel and its services, as well as for booking/renting and paying for its services.
2.2. "Contractor" – Limited Liability Company "GORA" (OOO "GORA"), OGRN 1210400000326, represented by General Director Evgeny Germanovich Egorov.
2.3. "Customer" – any individual with legal capacity, at least 18 years of age, or a legal entity that has entered into an Agreement with the Contractor by accepting this Offer in accordance with the procedure established in Clause 5.1 of the Agreement.
2.4. "Registration" means providing the Contractor with the Customer's personal and contact information through the System for prompt communication regarding the services ordered.
2.5. "Order" means a set of Hotel services created by the Customer by selecting a suitable option from a search in the System.
2.6. "Voucher" means a document confirming the booking and payment of the Order, to be presented at the Hotel.
2.7. "Booking" means reserving a product/service at the Hotel, resulting from a series of actions performed by the Customer in the System in accordance with the Agreement and the Payment Terms.

3. Subject of the Agreement

3.1. Under the Agreement, the Contractor undertakes to provide the Client with temporary accommodation and lodging services, as well as product rental, at the Hotel located at the following address: Altai Republic, Ust-Koksinsky District, Tyungur Village, Belaya Gora Street 11, and the Client undertakes to pay for the services rendered under the Agreement.
3.2. Reservations are made in accordance with the procedure specified in Section 11 of the Agreement.
3.3. The Client undertakes to accept the services rendered and make the necessary payments in accordance with the terms of the Agreement.

4. Rights and Obligations of the Client and the Contractor

4.1. Client's Rights
4.1.1. Search, book, and pay for Hotel services through the System and other methods specified on the website https://whitemount.online. The Customer acknowledges that by using the System, they fully and unconditionally accept the terms of the Agreement, regardless of the method by which the reservation and payment for the Order were made.
4.1.2. Cancel or modify the Order under the terms specified in Section 7 of the Agreement.
4.1.3. The Customer has the right to receive the reserved services of due quality within the timeframe and in the amount specified in the Order.
4.1.4. The Customer has the right to use additional services on the Hotel premises upon full payment.

4.2. Rights of the Contractor
4.2.1. Require the Customer to comply with the Agreement and its Appendices. The Contractor is responsible for the proper performance of the Agreement only if the actions and procedures performed by the Customer are in full compliance with the Agreement and its Appendices.
4.2.2. Require the Customer to fully agree with the terms of the Agreement. Refuse to provide services to the Client without agreeing to the terms of the Agreement.
4.2.3. Require payment for the Order from the Client. If payment is not received from the Client within the timeframe specified when booking the Order, cancel the Order.
4.2.4. Withhold from the amounts paid by the Client and/or demand payment of penalties in the event of changes to, cancellation of, or no-show at the Hotel. Withhold from the amounts paid by the Client or demand payment of all expenses actually incurred by the Contractor in providing services, including, but not limited to, bank and/or payment system fees paid both upon payment and upon refund. In this case, the Client acknowledges the Contractor's actions as fully legitimate and has no claims.
4.2.5. Engage third parties to provide booking services for the purpose of fulfilling this Agreement.
4.2.6. Terminate the Agreement unilaterally and extrajudicially if the Client has provided the Contractor with false information or contact details, as well as knowingly false and/or improperly used payment card details.
4.2.7. In exceptional cases, replace a previously confirmed campsite with a similar one, with accommodation in houses of the same or higher category, without charging additional fees.

4.3. Client's Obligations.
4.3.1. Do not proceed with the Order without first reviewing:
- the Agreement, the Payment Terms, and the Hotel Rules of Stay. If the Client has begun the Order, the Contractor considers the Client to be fully familiar with and agree to the terms of the Agreement, the Payment Terms, and the Hotel Rules of Stay.
4.3.2. Review the information on the website: https://whitemount.online. With information about the Hotel and its services, including prices.
4.3.3. When placing an Order, provide up-to-date contact information (phone number, email) required by the Contractor for prompt communication with the Client.
4.3.4. Provide all relevant information about guests staying at the Hotel required for placing the Order and verify its accuracy.
4.3.5. Pay the Order promptly using any of the payment options and methods available on the website https://whitemount.online, within the timeframe and under the terms specified by the Contractor in the Agreement and Payment Terms.
4.3.6. If paying for the Order online with a bank card, you must use only the bank card belonging to the Client. To prevent fraud, the Contractor verifies the payment and contacts the Client to resolve any issues that arise. If the Customer is unavailable or the issue remains unresolved, the Contractor reserves the right to cancel the Order and refund the funds to the owner's bank card.
4.3.7. If you cancel the Order or part of the services included in the Order, or if you wish to change the services ordered, you must immediately notify the Contractor in writing by sending a written message to gorarada@internet.ru. In this case, the Customer is obligated to compensate the Contractor for all actual expenses incurred in connection with the fulfillment of obligations under the Agreement, including penalties paid by the Contractor to third parties.
4.3.8. During your stay at the Hotel, comply with the Hotel Rules of Stay, fire safety regulations, rules for the use of electrical appliances, and the terms and conditions stipulated by the Agreement.
4.3.9. Ensure the safety of the Contractor's property provided during the provision of accommodation services.
4.3.10. Compensate for any loss or damage to Hotel property, personally or on behalf of the invited guest.
4.3.11. Treat the property with care, and maintain cleanliness, quietness, and order in the room and common areas of the Hotel.
4.3.12. Before leaving the cottage, ensure that windows and doors are closed, and all electrical appliances and lights are turned off.
4.3.13. At the end of your stay, vacate the cottage before checkout time (12:00 PM on the current day). An extension of your stay is permitted only if there is no reservation for that cottage.
4.3.14. Unless otherwise provided in the Agreement or following from the nature of the obligations or required by law, the Customer's contractual rights and obligations also extend to the parties in whose interests the Agreement is concluded.

4.4. Contractor's Obligations
4.4.1. Provide the Customer with the necessary information about the Hotel and its services, as well as instructions for placing and paying for the Order, on the website https://whitemount.online.
4.4.2. Accept payment for the Order from the Customer (including through third parties) after the Order has been properly placed and services have been successfully booked.
4.4.3. When canceling an Order, confirm the cancellation of services and impose a penalty, if any, at the time of cancellation.

5. Acceptance of the Offer and Conclusion of the Agreement

5.1. The Customer accepts the Offer by performing the following actions in the System:
- Booking the Order,
- Paying for the Order.
Once the Customer has completed the specified actions on the website https://whitemount.online, the Agreement under the terms of this Offer is considered concluded.

6. Payment Procedure

6.1. The cost of services is indicated on the website https://whitemount.online and in the Order created by the Customer in accordance with the selected set of services.
6.2. The website https://whitemount.online uses dynamic pricing: the booking price depends on seasonality, demand, and Hotel occupancy.
6.3. Prices on the website https://whitemount.online may be changed by the Contractor at any time, and changes take effect from the moment they are published on the website https://whitemount.online.
Price changes do not apply to services paid for on time.
6.4. All payments under the Agreement are made in Russian rubles.
6.5. Payment for the Order is made in accordance with the Booking Rules in the amount of 100% (one hundred percent) prepayment for individuals and legal entities.
6.6. Payment by legal entities is made based on the invoice issued by the Contractor.
6.7. Payment options for individuals and legal entities are offered by the System when booking the Order and may be specified in the voucher.
6.8. Payment is made after booking on the website https://whitemount.online (via payment systems, bank transfer, or credit card).
6.9. Payment methods include cashless and cashless payments. The cost of services rendered is subject to 0% VAT in accordance with subparagraph 19 of paragraph 1 of Article 164 of the Tax Code of the Russian Federation.
6.10. The Client is considered to have fulfilled their payment obligation upon receipt of funds in the Contractor's bank account.

7. Cancellation, Changes to the Order, and Refunds to the Customer

7.1. The Customer may cancel or change the Order at any time before paying for the Order.
7.2. If a paid Order is cancelled (or the Customer fails to show up at the Hotel) in accordance
with the terms accepted by the Customer upon booking, a penalty may be applied, the amount of which is determined by the Contractor's terms and conditions. Furthermore, the Contractor reserves the right to withhold from the amounts paid by the Customer or demand payment of all expenses actually incurred by the Contractor, including, but not limited to, bank and/or payment system fees paid both upon payment and upon refund.
7.3. The Customer may cancel a paid Order by canceling the Order before the penalty is imposed, by sending a written notice to gorarada@internet.ru.
7.4. The Client may change a paid Order or cancel a paid Order after the penalty period has expired only after written approval from the Contractor by sending a corresponding request to gorarada@internet.ru. Cancellation is considered accepted upon receipt of the written notification by the Contractor.
7.5. Refunds to the Client in the event of Order cancellation or no-show at the Hotel will be made in the manner and under the terms specified in Section 13 of the Agreement.

8. Liability of the Parties, Dispute Resolution

8.1. The Client represents the interests of all persons specified in the Order and is personally responsible to the Contractor for the accuracy of their information and the fulfillment of all obligations by all persons, including the obligation to pay for the Order and pay penalties in the event of refusal to provide services (including no-show at the Hotel).
8.2. The Client is liable to the Contractor for any material damage or harm to its business reputation. Any fraudulent booking or resale of the Order is prohibited.
8.3. Damage caused by the Client to the Provider's property shall be reimbursed by the Client in accordance with the current damage compensation rates, namely, in the amount of 100 (one hundred)% of the market value of the property, taking into account depreciation. The basis for such a claim is a report drawn up by the Provider, recording the damage to the Hotel property.
8.4. The Provider shall not be liable for failure to perform or improper performance of services, on its part or on the part of third parties, arising from the inaccuracy, insufficiency, or untimeliness of information and documents provided by the Client, as well as arising from other violations of the Agreement and/or the Booking Rules by the Client.
8.5. The Provider shall not be liable to the Client in the event of a delay of more than one day for check-in at the Hotel and, in such cases, reserves the right to unilaterally cancel the Order.
8.6. The Provider has the ability to update its information in the System (including prices and room availability) and is responsible for its accuracy and accuracy.
8.7. The Provider is not responsible for the failure of the service provided to meet the Client's expectations and subjective assessment, or for the inability to serve the Client due to any technical reasons beyond its control, including communication channel disruptions, equipment malfunctions, etc.
8.8. The Provider is not responsible for the safety of the Client's or their guests' valuables and property.
8.9. In the event of any complaints arising during their stay at the Hotel, the Client must contact a Hotel representative to rectify any deficiencies in the service provided. The Parties will make every effort to reach an agreement on any disputed issues through negotiations, taking into account the terms of the Agreement.
8.10. The Parties agree that all possible complaints under the Agreement must be considered within 10 (ten) business days from the receipt of the complaint.
8.11. In the event that it is impossible to resolve disputes by agreement of the parties, the dispute shall be considered in accordance with the procedure established by the legislation of the Russian Federation.

9. Confidentiality and Protection of Personal Information

9.1. To provide services, the Client voluntarily provides the Contractor with their personal data, including: last name, first name, patronymic, date of birth, photograph, passport details (series and number of the document, issuing authority, date of issue, registered residential address, actual residential address, gender, contact telephone numbers, and email addresses, in accordance with Federal Law of the Russian Federation No. 152-FZ "On Personal Data" of July 27, 2006.
9.2. The Contractor processes the Client's personal data by any means, including, but not limited to, collecting, recording, systematizing, accumulating, storing, clarifying (updating, modifying), using, transferring (distributing, providing, accessing), depersonalizing, blocking, deleting, and destroying personal data. The consent granted by the Client to GORA LLC (OGRN 1210400000326) is valid indefinitely and may be revoked at any time by sending an email to: gorarada@internet.ru.
9.3. If the Client revokes their consent to the processing of their personal data, the Contractor undertakes to cease processing such data or ensure such processing is ceased (if the personal data is processed by another person acting on behalf of the Contractor) and, if the storage of the personal data is no longer required for the purposes of processing the personal data, to destroy the personal data or ensure its destruction (if the personal data is processed by another person acting on behalf of the Contractor) within a period not exceeding 10 (ten) business days from the date of receipt of the revocation.
9.4. By providing their personal data, the Client agrees to its processing by the Contractor, including for the purposes of promoting the Contractor's services, including consent to receive newsletters and other informational messages by email and SMS messages, messengers, and phone number.
9.5. Use of information provided by the Client and received by the Contractor:
9.5.1. The Contractor uses the information:
- to reserve an Order on the website https://whitemount.online, by phone;
- to fulfill its obligations to the Client;
- to evaluate and analyze the Contractor's performance;
- to publish a review left by the Client on the website https://whitemount.online, as well as to transfer the review text to third-party resources for advertising purposes;
- to inform the Client about the status of the Order and other necessary information regarding the Order.
9.5.1. The Contractor has the right to send the Client advertising and informational messages. If the Client does not wish to receive newsletters from the Contractor, they must change the relevant subscription settings or contact the Contractor's customer service.
9.6. Disclosure of Information Received by the Contractor:
9.6.1. The Contractor undertakes not to disclose information received from the Client. Providing information to agents and third parties acting under an agreement with the Contractor to fulfill obligations to the Client shall not be considered a violation of the Contractor's obligations.
9.6.2. Disclosure of information in accordance with reasonable and applicable legal requirements shall not be considered a violation of obligations.
9.7. The Contractor shall not be liable for information provided by the Client on the website https://whitemount.online in a publicly accessible form.

10. Force Majeure

10.1. The Parties shall be released from liability for full or partial failure to fulfill their obligations under the Agreement if such failure was caused by force majeure, i.e., extraordinary circumstances that were unavoidable under the given circumstances.
10.2. Force majeure circumstances include, but are not limited to, natural disasters, military action, national crises, industrial or regional strikes, actions and decisions of government authorities, failures in telecommunications and energy networks, the operation of malicious software, and the dishonest actions of third parties aimed at unauthorized access to and/or the destruction of the software and/or hardware of each Party.

11. Booking Terms and Conditions
11.1. Bookings for the Provider's services can be made on the official website https://whitemount.online, on Telegram t.me/white_mount, or by phone at +7 913 994 56 58.
11.2. Guaranteed reservations for the Provider's services are subject to 100% prepayment at the time of booking.
11.3. Guaranteed cabin rental reservations with arrivals less than 3 days in advance must be paid for at the time of booking.
11.4. For non-guaranteed cabin rental reservations (without payment), the service on the specified date can be provided to another guest, provided that they make the appropriate payment.
11.5. By booking and making a 100% prepayment, the Client fully agrees to the description of services and Hotel rules presented on the official website https://whitemount.online.
11.6. The conclusion of the Agreement with the Client is additionally, but not necessarily, confirmed by a voucher sent to the email address provided by the Client. If the Client provided an incorrect email address or did not receive the voucher for any reason, the Agreement is still considered concluded on the terms accepted by the Client, and the Contractor is obligated to provide the services paid for.
11.7. In the event of a System failure or an erroneous reservation generated for the wrong person or on knowingly erroneous terms, the Contractor has the right to unilaterally cancel the reservation, terminate the Agreement, and refund the payment to the Client, notifying the Client of this at least three days prior to arrival. If, as a result of a system failure, a reservation has been made and arrival is scheduled within the next 24 hours, the Contractor is obligated to notify the Client of the cancellation of the reservation within one hour of discovering the erroneous reservation.
11.8. The Client agrees that, for the purposes of quality control and accuracy of the services rendered, all telephone calls between the Client and the Contractor may be recorded and stored in the Contractor's System for an unlimited period of time, as well as recordings from external and internal surveillance cameras in public spaces and facilities.
11.9. By entering into the Agreement, the Client consents to the Contractor's use of their image (photo, video) if they become the subject of an organized or spontaneous photo or video shoot, either independently or by other Hotel guests or the Contractor, either accidentally or voluntarily. Upon the Client's written request, the Contractor is obligated to cease using the Client's image (photo, video).

12. Cancellation Policy

12.1. In the event of a cancellation by the Client:
12.1.1. At least 14 (fourteen) days prior to the arrival date, the Provider will refund 100% of the booking cost or transfer the funds as a deposit for future reservations upon the Customer's written request.
12.1.2. Less than 14 (fourteen) days and more than 1 (one) day prior to the arrival date, the Provider will charge a penalty of 1 day or transfer the funds as a deposit for future reservations upon the Customer's written request.
12.1.3. Less than 1 (one) day prior to the arrival date, the payment is non-refundable.
12.2. If the Customer vacates the cottage before the end of the stay, the amount paid for the entire stay at the Hotel is non-refundable.
12.3. A reservation can be cancelled by the Customer by sending a written request to gorarada@internet.ru. In the absence of a written notice of cancellation, the room reservation will be held until 12:00 a.m. on the agreed arrival date.

13. Refunds

13.1. In the event of termination of the Agreement (cancellation of the reservation), a refund will be made upon the Customer's written request with a copy of their passport. Requests must be sent by email to gorarada@internet.ru.
13.2. In the event of termination of the Agreement (cancellation of the Order), the refund to the Customer will be made within 45 days of the Agreement's termination, from the date the Contractor receives the Customer's written request, less any amounts due to the Contractor for the cost of services actually rendered, as well as the fees and expenses stipulated in paragraphs 12.1.1-12.1.3 of the Agreement. Refunds will be made by the same payment method used, to the same bank card used to pay for the reservation.
13.3. The Contractor is deemed to have fulfilled its obligation to refund funds from the moment the funds are debited from the Contractor's bank account. The Customer is advised that the refund will be processed by the bank within 5 to 30 business days, depending on the Customer's bank.

14. Amendment and Termination of the Agreement. Other Terms

14.1. The Agreement is considered concluded upon the Customer's acceptance of this Offer and remains in effect until the parties fulfill all their obligations under the Agreement.
14.2. The Contractor reserves the right to amend the terms of this Offer and its Appendices and introduce new Appendices to this Offer without prior notice to the Customer. Being aware of the possibility of such changes, the Customer agrees to their implementation. If the Customer continues to use the Contractor's services after such changes, this constitutes their consent to them.
14.3. In all matters not provided for in the Agreement, the Parties shall be guided by the current legislation of the Russian Federation.